Help

Products

• How long can I keep my product once opened?

  On the packaging of each product, you will find an icon in the form of an open jar/pot: this is the use period after opening.
  9M corresponds to 9 months, 12M to 12 months, etc.
  For food supplements, a use-by date is indicated.

• I would like to know the price of a product, but it is not displayed on your site. How can I do?

  Our site is an information site, but is not a sales site. Therefore, no price is shown on.
  Furthermore, by law, the prices set by our approved points of sale are free.
  We recommend that you use our module "Find a point of sale" and inquire directly with the point of sale where you will be able to buy all of your favourite products.

• I would like to get a prescription of products suitable for my skin. How can I do?

  For a products’ prescription adapted to your skin, go to one of our authorized points of sale. An aesthetician trained by our team will make you a complete and personalized skin diagnosis to prescribe the most suitable products for your skin problems.
  To find a point of sale Académie Scientifique de Beauté, use our module "Find a point of sale".
  You can also take our online Skin Diagnosis and find out what your skin type is, get a tailor-made beauty programme and then buy the products of your beauty prescription in one of our points of sale or on our website.

• I would get samples of your products. How should I do?

  Académie Scientifique de Beauté does not provide samples upon request. Go to a beauty salon for your beautician to prescribe you samples perfectly suited to your skin.

• I accidentally lost the user manual of a product that I purchased. Can you help me?

  We recommend you visit the page of the product concerned on our website, which is very detailed: it will provide you with all the necessary elements for its proper use. To find the searched product, for example you can use our search engine and type in the product name in the field designed for this purpose.

• Are your products tested on animals?

  No, our products are not tested on animals, because we are conscious and respectful of our environment.

Retailers / Points of sales

• What is an authorized Académie Scientifique de Beauté point of sale?

  An authorized point of sale offers the certainty that the beauticians were successfully trained on our working methods. They are perfectly able to advise you on our products and to perform our professional salon treatments.

• Where can I find a store/point of sale selling your products?

  To find an authorized Académie Scientifique de Beauté point of sale, you can use our module "Find a point of sale". This module offers you two choices: either find the nearest point of sale according to your location (you will be geo-localized by the module) or enter a zip code to find a list of points of sale in that area.

• I am interested in a particular product, how to know in which authorized point of sale it will be available?

  To find a specific product, we recommend that you use our module "Find a point of sale" and inquire directly with the selected point of sale to find out if you can buy your favourite Académie Scientifique de Beauté skin care product there.

Internet

• Are you selling online?

  Académie Scientifique de Beauté does not sell products directly on the internet.

• Can I find your products for sale on the internet? If so, which precautions to take?

  You can find our products on the internet.
  We remind you that Académie Scientifique de Beauté does not sell products directly on the internet, so we have to warn you against some sites selling them online.
  Buying an Académie Scientifique de Beauté article online is to take the risk of buying a product that has been diverted from its original channel of distribution. Our experience has shown us that these are often outdated products, improperly stored or counterfeited.
  Académie Scientifique de Beauté Paris cannot be held responsible for any safety or quality problem due to a product that has been purchased outside of an authorized point of sale.
  To find an authorized retail outlet, use our module "Find a point of sale".

Partnership

• I want to become a retailer/partner of your brand. How should I proceed?

  To become a partner, visit our section Partnership. Click "become a local partner" or "become an international partner" as appropriate, and we will ask you to fill out a form. Our sales department will do its best to get back to you as soon as possible.

Media

• I am a journalist/blogger and I would like to get in touch with your company. How should I do?

  Thank you for your interest in our brand, and we invite you to visit our Press Room. We ask you to fill out a contact form and our service PR will certainly contact you as soon as possible.

Miscellaneous

• I cannot find the answer to my question here. What should I do?

  We invite you to contact us directly via our module "Contact".
  We thank you in advance to duly fill out any squares shown in the form so we can treat your request in the very best delays.